PARTNERS
Organised by
Hosted by
Diamond & Lanyard Partner
Platinum Partner
Hospitality Partner
Gold Partner
PARTNER PROFILES
Diamond & Lanyard Partner
SSP Group is a global leading operator of food & beverage outlets in travel locations employing 49,000 colleagues in around 3,000 units across 38 countries. The company specialises in designing, creating and operating a diverse range of food and drink outlets in airports, train stations and other travel hubs across six formats: sit-down and quick-service restaurants, bars, cafés, lounges, and food-led convenience stores. SSP’s extensive portfolio features a mix of international, national and local brands, tailored to meet the diverse needs of our clients and customers.
SSP’s says the company’s purpose is to be the best part of the journey, and its focus is on making every journey taste better – bringing great food and welcoming hospitality to travellers across the globe. Sustainability is crucial for the group’s long-term success, and it aims to deliver positive impact for business while uniting stakeholders to promote a sustainable food travel sector.
For more information, please visit www.foodtravelexperts.com
Travel Food Services Limited (TFS) is a leading player in the fast-growing Indian airport quick-service restaurant (QSR) and lounge sectors with system-wide presence at 19 airports across India, Malaysia and Hong Kong.
The travel QSR business comprises a range of curated food & beverage concepts, adapted to cater to evolving customer demands. With a portfolio of 140 partner and in-house brands, TFS operates 494 travel QSRs at a system-wide level across India and Malaysia as of 31 December 2025. TFS also has travel QSR outlets at select highway sites in India.
The lounge business comprises designated areas within airport terminals, accessible primarily by first and business class passengers, members of airline loyalty programmes, select credit card and debit card holders, and members of other loyalty programmes. TFS operates a network of 37 lounges at a system-wide level across India, Malaysia and Hong Kong as of 31 December 2025.
TFS is founded by one of India’s leading hospitality players, K Hospitality Corp, and has partnered with the UK-listed SSP Group (SSP). TFS benefits from K Hospitality Corp’s 50-year expertise across the F&B industry in the Indian sub-continent, and SSP’s 60 years of rich experience of the global travel retail market.
TFS is transforming the travel experience for travellers through a variety of cuisines across its diverse formats of restaurants, cafes, bars, food courts and lounges.
For more information, please visit www.travelfoodservices.com/
Platinum Partners
Avolta is a leading global travel experience and F&B player. With the traveler at its strategic core, Avolta maximises every moment of the traveler’s journey through its combination of travel retail and travel food & beverage, passion for innovation and excellent execution.
Avolta’s well-diversified business across geographical, channel and brand portfolio pillars operates over 70 countries and about 1,000 locations, with close to 5,100 points of sale across three segments – duty-free, convenience and food & beverage – and various channels, including airports, motorways, cruises, ferries, railways, border shops and downtown. An inherent element of Avolta’s business strategy is aiming for sustainable and profitable growth of the Company while fostering high standards of environmental stewardship and social equity – making meaningful impact in the local communities. The company’s access to 2.5 billion passengers each year reinforces the power of its more than 78,000 people, committed to surprising guests and delivering solid execution, supporting the company in creating value for all stakeholders.
To learn more about Avolta, please visit avoltaworld.com.
Through its restaurants, cafés and bars, BTA offers a diverse range of culinary experiences inspired by both international gastronomy and local flavours. Its portfolio includes proprietary concepts as well as globally recognised franchise brands, ensuring a rich and varied offering that appeals to travellers from different cultures and backgrounds. By combining strong operational expertise with creative culinary concepts, BTA aims to transform airport dining into a memorable part of the travel experience.
Hospitality Partner
For over two decades, Airport Dimensions has pioneered passenger first experiences, evolving how travellers spend their time and how airports unlock value.
With a presence in key airports across North America, Latin America, Europe, the Middle East, and Asia Pacific, Airport Dimensions designs and delivers experiences shaped by passenger needs and airport ambitions.
Across its global network, the company partners with over 50 airports and multiple airline partners to deliver award-winning hospitality experiences to millions of travellers. Recent accolades include Best Lounge Experience 2026 for Chase Sapphire Lounge by The Club SAN; World’s Leading Airport Lounge 2025 and Europe’s Leading Airport Lounge 2025 for No1 Lounge at Heathrow Terminal 2; World’s Best Third-Party Lounge 2025 for Chase Sapphire Lounge by The Club at LGA; Asia’s Leading Airport Lounge 2025 for Kyra Lounge; and Best New Passenger Experience 2025 for The Club SFO.
Airport Dimensions is a Collinson company.
Gold Partner
Encalm Hospitality is a leader in redefining the airport hospitality experience, blending luxury, convenience and bespoke services across India’s major airports. With a strong presence at Indira Gandhi International Airport (Delhi), Rajiv Gandhi International Airport (Hyderabad) and Manohar International Airport (Goa), Encalm continues to set new standards in hospitality for the modern traveller. Guided by a philosophy of thoughtful service and refined design, the company has built an integrated portfolio of offerings that enhance every stage of the airport journey, while expanding into a broader hospitality ecosystem across travel and lifestyle touchpoints.
At the heart of this ecosystem is a tiered network of Encalm lounges, designed to cater to diverse traveller needs, from comfortable, well-appointed spaces to more exclusive, experience-led environments. These spaces are complemented by curated culinary programmes, contemporary interiors and modern amenities that support both productivity and relaxation while in transit.
Beyond lounges, Encalm extends its service philosophy through Atithya, its personalised meet-and-assist offering designed to ensure a seamless and stress-free airport journey. From arrival and departure support to guided navigation through airport processes, Atithya delivers both efficiency and warmth. The company also strengthens its footprint through strategic partnerships, managing and operating lounges such as the Maharaja Lounge for Air India, as well as lounges for RuPay and other leading brands. Encalm further collaborates with various international carriers, enhancing services for premium passengers.
Encalm has diversified into multiple verticals, including Encalm SkyPlates – premium in-flight dining solutions, Encalm Eats – food & beverage retail, and Encalm Hotels & Resorts, building a more comprehensive, end-to-end hospitality ecosystem that extends beyond the airport into the broader travel journey.
Encalm’s commitment to excellence has been recognised through several prestigious honours, including the PATWA International Travel Awards 2026, Travel + Leisure India’s Best Awards (2024 and 2025) for Best Airport Hospitality Services, the Condé Nast Traveller India Readers’ Choice Awards 2025, PEAKLIFE Gourmet Awards 2025, and the Today’s Traveller Award 2025 for Excellence in Personalised Airport Services.
Through its integrated approach to lounges, personalised services and curated travel experiences, Encalm continues to shape the future of airport hospitality in India.
Silver Partners
CAVU is the airport‑led partner behind some of the world’s highest‑yielding airports. Founded by Manchester Airports Group, CAVU delivers ecommerce, distribution, and common‑use airport lounges that help airports unlock revenue and drive industry‑leading passenger satisfaction.
The company’s flagship brand, Escape Lounges, operates premium common‑use airport lounges that elevate journeys and maximise the value of terminal space. Its model is proven, scalable and adaptable – working seamlessly across major international hubs, point-to-point terminals and regional airports alike.
Escape Lounges are consistently ranked passengers’ favourite common‑use lounge on leading review platforms such as Google, a position CAVU has proudly maintained since 2021.
The US$100 billion+ global airport non-aero revenue industry has been operating without a unified operating system – until now. GrayMatter has built it: a single intelligent platform where every transaction is captured, every data stream is analysed, every passenger touchpoint is monetised and every revenue opportunity is optimised.
The operating system works as one connected flow.
StoreSense captures – the world’s only IoT-powered solution, tracking real-time sales from any POS system with zero integration, automating concession fee reconciliation and revenue assurance across F&B, retail and duty free, with over 51.5 million transactions tracked and more than 1,000 POS terminals connected.
Airport Analytics (AA+) analyses – the intelligence layer across it all, with 350+ pre-built KPIs and 170+ dashboards spanning commercial, operations and finance.
Servy and Skateboard monetise – powering digital guest ordering for airport restaurants, bars and lounges, and omnichannel passenger commerce across mobile, kiosk, QR, lockers and robotics, unified by a single cart, single identity and AI-driven personalisation.
SmartLot optimises – extending revenue science to ML-driven demand forecasting and dynamic pricing, delivering 8-10% annual revenue gains.
Headquartered in Bengaluru, with offices in Dallas, London and Ireland, GrayMatter’s 300 specialists serve over 30 airports across six countries and four continents. ISO 27001 certified and SOC 2 Type II compliant, the platform is purpose-built for airports, delivering measurable ROI within six months.
Visit GrayMatter at FAB 2026 to see how the world’s leading airports and concessionaires are running their entire non-aero revenue business on one intelligent operating system – capturing more, engaging deeper and earning more from every passenger journey.
tRetail Labs is the AI Capability Uplift partner for the Visitor Economy, helping airports, destinations, hospitality groups, F&B operators and travel ecosystems better understand visitor behaviour and act with greater precision.
Through its nrtureAI intelligence platform, tRetail Labs combines behavioural science, emotional intelligence and real-time visitor analytics to transform reputation, experience and commercial decision-making into actionable intelligence.
Alongside its AI-powered platform, tRetail Labs delivers bespoke research, strategy and consulting services that help destinations and operators decode emotional drivers, uncover experience gaps across the visitor journey, and strengthen visitor experiences, commercial performance and long-term capability to uplift in an increasingly competitive global visitor economy.
The Culinary Institute of America celebrates the role that food – and the sharing of food – plays in our lives: as nourishment, a source of enjoyment and community, and, often, a triumph of art and craft. At the same time, the Institute recognises food and food systems have a consequential impact on personal and planetary health.
The Center for Food & Beverage Leadership at the Culinary Institute is an accelerator for conscious culinary and foodservice leadership. It advances the broader industry through curated industry convenings, educational programmes, operational research and resource development to prepare decision makers in leading a resilient food future.
As an increasingly global non-profit organisation, The Culinary Institute of America offers a transformative learning experience, preparing future food leaders, innovators and experts for personal and professional success.
2026 marks 35 years since TRG Concessions’ first opening in Heathrow Terminal 1. Today, the company remains a trusted partner to airports, delivering best-in-class food & beverage experiences across major travel hubs.
TRG Concessions combines deep operational expertise with a strong, flexible brand portfolio spanning full-service restaurants, QSR, pubs and bars. Alongside established brands, the business creates bespoke concepts tailored to each location – designed around passenger flow, daypart demand and the unique needs of our airport partners. At the company’s core, customer service standards are industry leading.
TRG Concessions’ track record is defined by innovation, consistent outperformance of sector growth and a clear focus on the evolving expectations of the travelling consumer – where quality, speed and experience must work seamlessly together.
The company continuously invests in developing new concepts and enhancing existing brands to ensure relevance, freshness and commercial strength across every site.
At its core, TRG Concessions delivers great food, genuine hospitality and operational excellence – creating experiences that drive performance for partners and satisfaction for their passengers.
Lunch Partners
Bengaluru Airport Services Limited (BASL) is a wholly owned subsidiary of Bangalore International Airport Limited (BIAL), was established to deliver world-class airport hospitality, passenger services and travel experiences across India’s aviation ecosystem.
At Bengaluru's Kempegowda International Airport (BLR Airport), BASL owns and operates the award-winning 080 hospitality portfolio within Terminal 2, comprising the 080 Domestic Lounge, 080 International Lounge, 080 Arrivals Lounge, 080 Café and the boutique 080 Transit Hotel. Inspired by Bengaluru’s iconic dialling code, the 080 brand embodies the city’s culture, hospitality, innovation and global outlook, offering travellers an elevated and distinctly local airport experience. The lounges are designed to seamlessly integrate comfort, culinary excellence, wellness, technology and regional storytelling, reflecting Bengaluru’s identity as India’s leading aviation gateway.
Beyond hospitality, BASL delivers premium passenger facilitation services through Care by BLR, offering personalised Meet & Assist services that enhance convenience and comfort throughout the airport journey.
Expanding beyond Bengaluru, BASL has successfully extended its hospitality expertise to other airports across India through its O’Vetra brand. At Tiruchirappalli International Airport, BASL operates the O’Vetra Domestic and International Lounges, complemented by Meet & Assist and Porter Services under the Care by Ovaya portfolio. Designed to celebrate the region’s cultural heritage while delivering international standards of service, O’Vetra represents BASL’s vision of creating locally inspired, globally benchmarked airport experiences.
Further strengthening its national footprint, BASL recently expanded operations to Biju Patnaik International Airport, Bhubaneswar, with the launch of the O’Vetra Domestic Lounge, alongside Care by Ovaya’s Meet & Assist and Porter Services.
Today, BASL is emerging as one of India’s leading airport hospitality and passenger experience companies, focused on redefining the airport journey through premium lounges, hospitality concepts, passenger assistance services and innovative travel solutions. Through its growing portfolio of brands, BASL continues to shape the future of airport experiences by combining operational excellence, local cultural immersion and world-class service standards.
Lagardère Travel Retail, a subsidiary of Louis Hachette Group (through Lagardère Group), an international group listed on Euronext Growth, is a leading global travel retailer, with the longest-standing expertise of serving the needs of travellers and partners across travel essentials, duty free, fashion and dining.
Lagardère Travel Retail operates over 5,000 stores in airports, railway stations and other concessions across more than 50 countries and generated €8 billion in sales (100%) in 2025.
The company harnesses its pioneering culture to make travel more enjoyable with bespoke offers and experiences, investing its world-class global expertise and local knowledge to design value-creating partnerships and experiences for stakeholders: landlords, brands, travellers, employees and communities.
Lagardère Travel Retail actively champions the more sustainable future of travel retail through its comprehensive CSR strategy, covering all aspects of where it, as a business, has an impact and can make a difference.
Refreshment Partner
Coca-Cola is one of India’s leading beverage providers, offering a range of healthy, safe, high-quality, refreshing beverage options to consumers. The company has a total of 44 manufacturing units and 120 warehouses of franchise operations spread across the country.
Since its re-entry to India in 1993, the company has been refreshing consumers with its beverage products, in line with its vision to become a ‘Total Beverages Company’. Along with its owned bottling operations and franchise bottling partners, and a strong network of over 5.5 million retail outlets, Coca-Cola touches the lives of millions of consumers, with more than 500 servings per second.
With a brand portfolio including such names as Sprite, Minute Maid, Fanta and smartwater, Coca-Cola’s mission is ‘To Refresh The World, Make A Difference’. Its vision is to craft the brands and choice of drinks that people love, in ways that create a more sustainable business and better shared future that makes a difference in people’s lives, communities and our planet.
In 2007, Coco-Cola made a commitment to replenish 100% of water being used through the company’s multi-pronged water strategy – it has achieved this twofold, replenishing 200% of water used in operations. Over 500 water-replenishment projects across India benefitted more than 600 villages and 800,000 community members, adding up to over 1 million beneficiaries.
Exhibition Partner
Founded in London by Italian brothers Sergio and Bruno Costa in 1971, Costa Coffee is present in over 50 countries around the world, with 2,700+ coffee shops in the UK & Ireland and 1,300+ globally. The company has been awarded ‘Best Branded Coffee Shop Chain in the UK’ by Allegra Strategies for 16 consecutive years (2010-2026).
Making a positive contribution to the communities the brand is part of is extremely important to Costa Coffee, both in the UK and across the world. Its global charity partner, the Costa Foundation, was established in 2007 with the aim of improving the life chances of children in coffee-growing communities by helping them access a safe, quality education. So far, The Costa Foundation has funded over 100 school projects and changed the lives of more than 120,000 children.
A UK-wide Community Programme, established in 2014, empowers the company’s teams to support causes that matter most to the local areas. Costa Coffee stores serve as warm and welcoming hubs where people can come together, connect and make a positive impact, whether through local events, charitable initiatives or the brand’s Community Grants scheme.
In 2011, Costa Coffee purchased Coffee Nation, which was rebranded and expanded to become Costa Express – now a well-known brand delivering quality coffee on-the-go. Introduced in 2024, Costa Coffee Professional is a dedicated away from home brand providing total coffee solutions for a wide variety of businesses, including on-the-go and convenience locations, hotels, petrol stations and workplaces. The initiative is present in 11 international markets, with over 15,800+ coffee machines in the UK & Ireland and more than 1,400+ globally.
Sustainable Bag Partner
Mango Tree is one of Asia’s most recognised Thai dining brands, built over three decades into a global presence with over 50 locations.
Mango Tree brings concepts purpose-built for the airport and travel environment, with rapid turnover, fluctuating volumes and consistent quality across all day parts – from early-morning departures through to late-night arrivals.
Mango Tree Thai Kitchen and Brew & Bites by Mango Tree both pair Thai and Asian dishes, snacks and beverages with the speed and accessibility travellers expect. They suit footprints from compact kiosks to fuller-service spaces in high-traffic locations, where flexibility and throughput matter most.
Both concepts run on the company’s proprietary sauce and paste system. This simplifies kitchen operations, shortens training and lets smaller teams deliver full-menu quality with confidence. For concessionaires, that means lower labour dependency, tighter cost control and predictable output even at peak.
Mango Tree’s credibility is built on real operating experience. The company has run airport operations first-hand at Bangkok Suvarnabhumi for over 20 years, with a deep understanding of airport F&B logistics, staffing and passenger flow.
Its franchise footprint already spans key travel hubs across Asia – Mango Tree Kitchen outlets operate in Japan at major train stations, at Singapore Changi Airport, Wuhan and Chongqing airports in China, and via the Brew & Bite by Mango Tree concept in Bangkok.
Mango Tree is seeking partnerships with operators who value international recognition alongside hands-on airport credentials.
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