FAB AWARDS 2026

FAB AWARDS 2026

The Airport Food & Beverage (FAB) + Hospitality Conference and Awards has played a critical role in the sector’s qualitative revolution over the past decade. It is the only global airport F&B event, one that champions and rewards excellence while also helping to chart a progressive path for the industry.

Airport FAB + Hospitality Conference & Awards will encompass all aspects of airport food & beverage, lounges, and other related hospitality services. It is also on this premise that the highly coveted FAB Awards are extended to include hospitality elements. The FAB Awards are further expanded to recognise and celebrate those who have made a positive impact via Environment, Social and Governance (ESG) initiatives.

All entries shall be reviewed and assessed by an independent panel of judges comprising relevant experts and professionals. Shortlisted finalists will be notified in early May and have the opportunity to attend the event in Bengaluru on 7-8 July 2026. Winners of the FAB Awards will be announced at the Awards Ceremony taking place during the Gala Dinner on 8 July.

Award entries are being invited from today until the closing deadline of 10 April 2026, 11:59pm HKT.

Submission Requirements

Eligibility period is 1 March 2025 to 28 February 2026.
Written summary describing the entry and why the entry should win the FAB Award for the specific category. Word limit for each criterion is 300 words.
The nomination entry may be supported with pertinent details, images, video, collateral, etc.
A short quote summarising why the nominee(s)/ nomination is deserving of the recognition, including a high-resolution image which can be used for media purposes (online editorial, print, etc.)

Entrants will be able to upload supporting documents, information, images and video to the nomination portal once registration for submitting nominations is complete.

Entry for the awards is via self-nomination and will be charged at US$249 per submission, payable at point of entry.

Assessment Criteria

Entries shall be assessed by an independent panel of judges based on the criteria listed under each category.

SUBMIT YOUR NOMINATION NOW

Please contact us at Events@MoodieDavittReport.com if you have any questions or need guidance.

CATEGORIES

A vital element of many airports’ F&B offers, food to go concepts present an opportunity for innovation, experience and outstanding design – but with speed of service also essential.

This category focuses on businesses providing innovative, high-quality, value-for-money ingredients and products. The food will include the obvious and ubiquitous as well as the niche and surprising; breakfast, lunch and dinner offers, picnic boxes, sandwiches, baguettes, wraps and other bread-based snacks; patisserie, cakes, muffins, waffles, sushi, sashimi, bento, seafood, satay, soups, salads, fresh fruit, samosas, spring rolls, regional specialities, sausages – any food that is sold as ‘food to go’ at an airport. Judges will consider the following criteria.

Innovation: Evaluate the level of innovation demonstrated by the food to go concepts and offerings.
Quality: Assess the quality of the ingredients and products used in the food to go offerings.
Value for Money: Evaluate the value for money provided by the food to go offerings. Consider the pricing in relation to the quality and portion size.
Speed of Service: Consider the speed and efficiency of the service provided. Evaluate the ability of the food to get concepts to deliver prompt service without compromising on quality.
Variety and Range: Assess the variety and range of food options available in the food to go offerings. Consider the diversity of cuisines, flavours and dietary options.
Design and Presentation: Evaluate the design and presentation of the food to go concepts. Consider the overall aesthetic appeal, packaging and visual presentation of the offerings.
Customer Experience: Assess the overall customer experience provided by the food to go offerings. Consider factors such as cleanliness, staff attentiveness and customer satisfaction.
Sustainability: Evaluate the commitment to promoting sustainable and environmentally conscious practices. Consider the sustainability practices and initiatives incorporated in the food to go concepts.

A memorable bar or pub should have top-class atmosphere and hospitality, and of course, a superb array of beverages including alcohol and beer. The category should not be confused with casual dining restaurants, whose prime business is to sell food but might have a bar within the restaurant.

Many of us can no doubt recall with a smile a memorable bar or pub discovered while on holiday, travelling for work while alone or with a colleague, or perhaps just out with friends or family. It’s that magical atmosphere in a bar or pub where everything is just right: the people – both customers and staff, a chance to chat, the ‘craic’, the calm, the hospitality, the welcome, the choice and presentation of drinks, the design, the heritage, the comfort, the space, the authenticity, the noise of conversation, the lighting, the food, the entertainment, the refuge, the oasis – just the perfect place to relax and chill with people you are happy to be with.

This award category will be divided into two subcategories – Airport <20M passengers and Airport ≥20M passengers. Judges will consider the following criteria.

Atmosphere: Evaluate the overall atmosphere and ambience of the bar or pub. Consider factors such as lighting, music, seating arrangements and decor.
Beverage Selection: Evaluate the breadth and quality of the beverage selection, including alcoholic and non-alcoholic options. Consider the variety of beers, wines, spirits, cocktails and speciality drinks available.
Presentation: Assess the presentation of beverages, including the quality of glassware, garnishes and overall visual appeal.
Comfort and Space: Evaluate the comfort and space provided by the bar or pub. Consider factors such as seating arrangements, space between tables and overall layout.
Authenticity: Assess the authenticity of the bar or pub. Consider its ability to provide a genuine and true representation of the local or regional bar culture.
Customer Feedback: Consider customer feedback and reviews of the bar or pub. Take into account online ratings, testimonials and customer recommendations.

One of our most hotly contested categories over the years, this award is intended for restaurants where food must account for more than 60% of sales and not to be confused with the Airport Bar or Pub of the Year category.

Not all passengers are in a hurry. Some have simply arrived early or are in transit with time between flights. Whatever the reasons for extended dwell time, they simply want to enjoy a range of quality food in a comfortable, full-service casual-dining restaurant. Does your restaurant have the menu offer, environment and service to attract and delight passengers? Your restaurant might be part of a regional, national or international branded chain or a local, independently owned restaurant. Whatever the ownership, it’s the quality of food, excellence in service and commercial success that matters.

This award category will be divided into two subcategories – Airport <20M passengers and Airport ≥20M passengers. Judges will consider the following criteria.

Food Quality: Evaluate the quality of the food served at the casual-dining restaurant. Consider factors such as taste, presentation, freshness of ingredients and culinary creativity.
Menu Variety: Assess the variety and diversity of the menu offerings. Consider the range of cuisines, flavours and dietary options available.
Service Excellence: Evaluate the level of service provided by the restaurant staff. Consider factors such as attentiveness, friendliness and knowledge of the menu.
Comfort and Ambiance: Assess the comfort and ambience of the restaurant. Consider factors such as seating arrangements, lighting, decor and overall atmosphere.
Innovation: Evaluate the level of innovation demonstrated by the restaurant. Consider unique menu concepts, creative dishes or innovative approaches to customer service.
Sustainability and Social Responsibility: Consider the restaurant’s commitment to sustainability and social responsibility. Evaluate practices such as waste management, use of eco-friendly materials, support for local suppliers or involvement in community initiatives.
Customer Feedback and Reviews: Consider customer feedback and reviews of the restaurant. Take into account online ratings, testimonials and customer recommendations.

Coffee and tea shops are pivotal to every airport’s F&B offer. Whether it’s a big international brand, a small local coffee shop chain or a unique individual outlet, each has their part to play.

In a coffee-conscious world, customers are increasingly knowledgeable and discerning. They expect quality coffee that is sustainably sourced, expertly brewed, etc.; a range of tasty and interesting foods, which may include sandwiches, panini, pastries, cakes, etc.; friendly, efficient service and somewhere comfortable to relax.

But it’s not just about coffee. There is an abundance of traditional, new and innovative hot beverages available for passengers to enjoy during their dwell time at the airport. In recent years we have witnessed surging demand for blends of tea along with herbal, flavoured infusions or high-quality chocolate drinks. Judges will consider the following criteria.

Coffee or Tea Quality: Evaluate the quality of the coffee or tea served at the shop. Consider factors such as taste, aroma, freshness and brewing technique. For coffee, assess the sources, quality of espresso shots, milk- or plant-based milk beverages, and alternative brewing methods. For tea, consider the variety, quality of leaves and brewing expertise.
Beverage Variety: Assess the range and variety of beverages offered. Consider the selection of coffee and tea options, including different origins, blends, flavours and brewing methods.
Food Offering: Evaluate the food offering at the shop. Consider the quality, variety and freshness of foods such as sandwiches, panini, pastries, cakes and other snacks.
Service and Efficiency: Assess the level of service and efficiency provided by the shop staff. Consider factors such as friendliness, knowledge of the menu, speed of service and attention to detail.
Comfort and Relaxation: Evaluate the shop’s ambience and comfort for customers. Consider factors such as seating arrangements, lighting, decor, and overall atmosphere.
Innovation and Trends: Assess the shop’s ability to embrace innovation and stay ahead of coffee or tea trends. Consider any unique or innovative beverage offerings, such as speciality coffee-brewing methods, tea blends or creative flavours.
Sustainability and Ethical Practices: Consider the shop’s commitment to sustainability and ethical practices. Evaluate factors such as the use of organic, fair-trade or ethically sourced coffee and tea.
Customer Feedback and Satisfaction: Consider customer feedback and satisfaction ratings for the shop. Take into account online reviews, testimonials and customer recommendations.

This award is for the food & beverage or hospitality operators dedicated to creating an inclusive and diverse workplace for its employees through successful policy, HR practices and programmes.

Workplace diversity covers a vast range including race, age, nationality, ethnicity, culture, gender identity, physical and mental ability. Embracing diversity, particularly in senior leadership, encourages innovation, improves decision-making, reduces corporate misconduct and improves financial returns.

The winning awardee will have demonstrated successful outcomes of its initiatives as well as evidence on the sustainability of its diversity, equity and inclusion (DE&I) policies. Judges will consider the following criteria.

Policy and Commitment: Evaluate the organisation’s policies and commitment to DE&I. Consider the presence of clear and comprehensive DE&I policies that promote a diverse and inclusive workplace.
Diversity in Leadership: Assess the organisation’s efforts to promote diversity in senior leadership positions. Consider the representation of diverse individuals in executive and managerial roles.
HR Practices and Programmes: Evaluate the organisation’s HR practices and programmes related to DE&I. Consider initiatives such as diversity training, mentoring programmes, employee resource groups and recruitment strategies that promote diversity and inclusion.
Employee Engagement and Satisfaction: Assess the impact of the organisation’s DE&I initiatives on employee engagement and satisfaction. Consider factors such as employee surveys, feedback mechanisms and retention rates.
Successful Outcomes: Evaluate the outcomes and achievements of the organisation’s DE&I initiatives. Consider evidence of tangible results, such as improved representation of underrepresented groups, increased diversity in hiring and promotions, and enhanced employee engagement.
Sustainability and Long-Term Impact: Assess the sustainability and long-term impact of the organisation’s DE&I policies. Consider initiatives that have a long-term vision and are embedded in the organisation’s culture, rather than being short-term or superficial efforts.
Innovation and Best Practices: Evaluate the organisation’s innovative approaches and best practices in promoting DE&I. Consider initiatives that go beyond traditional methods and embrace creative solutions to foster diversity and inclusion.
Measurable Impact: Consider the overall impact of the organisation’s DE&I initiatives on its employees, stakeholders and the broader community. Evaluate the organisation’s ability to measure and communicate the positive impact of their DE&I efforts.

This award celebrates innovative digital strategies that enhance the food & beverage and hospitality experience in airports. As digital technology continues to transform customer interactions and operational efficiency, this category recognises initiatives that leverage digital tools to improve service delivery, enhance customer engagement and streamline processes.

Eligible initiatives may include mobile apps, online ordering systems, digital marketing campaigns, loyalty programmes and other technological advancements that enhance the airport food & beverage and hospitality landscape. This award aims to highlight projects that not only demonstrate creativity but also deliver measurable improvements in customer satisfaction and operational efficiency. Judges will consider the following criteria.

Innovation: Evaluation of the originality and creativity of the digital initiative, with emphasis on how it stands out from existing solutions in the market.
Impact on Customer Experience: Assessment of how effectively the initiative enhances the customer experience, focusing on measurable improvements in traveller satisfaction, convenience or engagement.
Implementation and Execution: Consideration of the execution of the initiative, including the integration into existing operations and the effectiveness in addressing any challenges during implementation.
Results and Measurable Outcomes: Review of the quantifiable results of the initiative, including metrics or data that demonstrate its success, such as increased sales, improved customer feedback or higher engagement rates.
User-Friendliness: Evaluation of the ease of use for customers, focusing on the intuitiveness, accessibility and user-friendliness of the digital solution.
Variety and Range: Assessment of the diversity of digital offerings within the initiative, ensuring it caters to a wide range of customer preferences and needs.
Design and Presentation: Consideration of the aesthetic appeal and functionality of the digital interface, focusing on visual engagement and enhanced usability.
Scalability and Future Growth: Evaluation of the potential for the digital initiative to scale and adapt over time. This includes its ability to accommodate increased user demand and integrate future enhancements or technologies.

Generating footfall, increasing sales and profits, improving average transaction values, building customer loyalty and communicating the attributes and provenance of your products and services are just some of the aims of successful, imaginative and truly effective marketing and promotional campaigns.

Clear objectives with measurable targets and detailed evaluation are fundamental to determining success. Your campaign might have been in operation at one airport for a short period or a long-term national or international campaign. It might have been a joint campaign between operator and airport or operator and supplier – or perhaps all three.

This award recognises the marketing campaign which has proven successful not just in its creativity or use of technology in delivering the message, but also in meeting the objectives and targets set out. Judges will consider the following criteria.

Clear Objectives and Measurable Targets: Assess the clarity and specificity of the campaign’s objectives and the presence of measurable targets. Consider whether the objectives are well-defined and aligned with the overall marketing goals of the airport food & beverage operator.
Creativity and Innovation: Evaluate the creativity and innovation demonstrated in the marketing campaign. Consider the uniqueness of the campaign concept, messaging, visuals and overall execution.
Effective Communication of Product Attributes and Provenance: Assess how well the campaign communicates the attributes and provenance of the food & beverage products and services offered. Consider whether the campaign effectively highlights the quality, uniqueness and authenticity of the offerings.
Use of Technology and Digital Channels: Evaluate the effective use of technology and digital channels in delivering the marketing message. Consider whether the campaign leverages digital platforms, social media, mobile apps or other technological advancements to reach and engage the target audience.
Impact on Footfall, Sales and Profitability: Assess the impact of the marketing campaign on footfall, sales and profitability. Consider whether the campaign successfully generated increased foot traffic, boosted sales and improved profitability for the airport food & beverage operator.
Customer Loyalty and Engagement: Evaluate the campaign’s effectiveness in building customer loyalty and engagement. Consider whether the campaign successfully nurtured customer relationships, encouraged repeat visits and fostered a sense of loyalty among customers.
Collaboration and Partnerships: Assess the collaboration and partnerships involved in the marketing campaign. Consider whether the campaign involved joint efforts between the operator, airport and/or suppliers.
Evaluation and Measurement: Consider the evaluation and measurement methods used to assess the success of the marketing campaign. Evaluate whether the campaign has a robust evaluation framework in place to measure its impact against the defined objectives and targets.

This award recognises the overall excellence of an airport’s collective F&B proposition for the consumer. The award will go to the airport which judges believe provided the standout F&B offer over the past year. The award recognises investment, ambition, quality, service, sense of place, transformation and performance.

It encompasses all the key areas of airport food & beverage. The winner should demonstrate what makes its offer stand out. Criteria will include service standards, brand offer, consumer insights, technology, staff management, marketing and promotional activities, along with evidence of commercial success. Judges will consider the following criteria.

Overall Excellence: Evaluate the overall excellence of the airport’s food and beverage offer. Consider factors such as investment, ambition, quality, service, sense of place, transformation and performance.
Service Standards: Assess the level of service standards provided by the airport’s food & beverage outlets. Consider factors such as attentiveness, friendliness, efficiency and overall customer satisfaction.
Brand Offer: Evaluate the strength and appeal of the brands represented in the airport’s food & beverage offer. Consider the variety, diversity and quality of the brands available.
Consumer Insights: Assess the airport’s understanding of consumer needs and preferences in relation to food & beverage. Consider how the airport gathers and uses consumer insights to shape its offering.
Technology Integration: Evaluate the integration of technology in the airport’s food & beverage operations. Consider the use of digital platforms, mobile apps, self-service options or other innovative technologies that enhance the customer experience.
Staff Management: Assess the management of staff within the airport’s food & beverage outlets. Consider factors such as training, employee engagement and retention.
Marketing and Promotional Activities: Evaluate the effectiveness of marketing and promotional activities associated with the airport’s food & beverage offer. Consider the creativity, reach and impact of marketing campaigns, loyalty programmes, special events or partnerships.
Commercial Success: Consider the commercial success of the airport’s food & beverage offer. Evaluate factors such as revenue growth, profitability and customer spending patterns.

Airports are often rightly criticised by passengers for their sameness and blandness; homogenous glass and steel constructions with similar shops, F&B and services offering look-alike merchandise, menus and brands, etc.

This lack of identity with the culture, cuisine and heritage of the country or local community (whether real or perceived) can be addressed by providing a true ‘Sense of Place’ at the airport. What better way to address this than through the food & beverage offered to passengers – an offer and environment reflecting the tastes, traditions, history and culture of a city, region or country, all provided with a unique style of service and welcoming hospitality.

If your airport F&B offer truly reflects local tastes, traditions, culture and community values, we want to hear about it. The F&B offer should also capture the soul and personality of its city, region or country. Transporting a renowned local eatery to the airport or offering local food favourites won’t be enough.

The winning outlet must cry out ‘Sense of Place’ as well as ‘Taste of Place’, across its concept, design and offer, evoking the essence of the location to local and foreign travellers alike. Judges will consider the following criteria.

Authenticity: Evaluate the authenticity of the airport’s food & beverage offer in representing the local tastes, traditions, culture and community values. Consider how well the outlets capture the essence of the location and provide an authentic culinary experience.
Culinary Diversity: Assess the diversity of the culinary offerings within the airport’s food & beverage outlets. Consider the range of local dishes, regional specialities and traditional cuisine represented.
Design and Ambience: Evaluate the design and ambience of the outlets in relation to their representation of the location’s soul and personality. Consider how well the concept, decor and ambience reflect the cultural and aesthetic aspects of the city, region or country.
Unique Style of Service: Assess the service style and hospitality provided by the outlets. Consider how well the staff embody the local warmth, friendliness and hospitality, creating a memorable and welcoming experience for travellers.
Integration of Local Ingredients: Evaluate the extent to which the outlets incorporate local ingredients into their menus and dishes. Consider the use of locally sourced produce, traditional spices and culinary techniques that highlight the region’s flavours.
Conceptual Cohesion: Assess the overall conceptual cohesion of the outlets in capturing the Sense of Place. Consider how well the outlets align with the location’s identity, heritage and cultural significance.
Cultural Education and Awareness: Evaluate the outlets’ efforts to educate and create awareness about the local culture, history and culinary traditions. Consider any initiatives, displays or interactive experiences that enhance travellers’ understanding and appreciation of the location’s heritage.
Customer Feedback and Satisfaction: Consider customer feedback and satisfaction ratings for the outlets. Take into account online reviews, testimonials and customer recommendations.

This award recognises the most exceptional opening over the last year, one that delights customers while driving commercial success. It is intended to celebrate newness and fresh thinking – the lifeblood of any industry or business.

F&B is the most exciting and creative form of retailing in the world and the pace of new concept launches is relentless. Airports need to reflect and anticipate the pace of change occurring in local markets and the demands and needs of the traveller.

This award recognises the new concept which will truly strike the judges as innovative, different and daring. Judges will consider the following criteria.

Concept Creativity and Innovation: Evaluate the creativity and innovation of the new food & beverage concept. Consider the uniqueness and originality of the concept, including menu offerings, design, branding and overall customer experience.
Differentiation and Uniqueness: Assess the extent to which the opening stands out from existing offerings in the airport. Consider whether the concept brings something new and different to the market, offering a unique value proposition to customers.
Customer Delight and Engagement: Evaluate the concept’s ability to delight and engage customers. Consider factors such as the quality of food and beverages, service excellence, ambience and overall customer satisfaction.
Market Relevance and Anticipation: Evaluate the concept’s ability to reflect and anticipate the pace of change in the local market and the needs and demands of travellers. Consider whether the concept aligns with current trends, preferences and consumer behaviour.
Risk-taking and Daring Approach: Assess the level of risk-taking and daringness demonstrated by the opening. Consider whether the concept pushes boundaries, takes calculated risks and challenges conventional norms.
Operational Excellence: Evaluate the operational excellence of the opening. Consider factors such as efficient service, well-trained staff and effective management of operations.
Judge’s Overall Impression: Consider the overall impression and impact of the opening on the judges. Assess the concept’s ability to evoke excitement, enthusiasm and admiration.

Food halls are very much the mainstay of many airports’ F&B passenger offers. When executed well, they are among the most vibrant centres of activity and dining excellence. Good food halls provide a wide variety of food for all ages, tastes and budgets, fast and with fair value. Key elements include freshness, diversity of offer through the day and evening, efficiency conducive to the travel environment and exceptional food and service.

The food hall provides a range of F&B offers – sometimes branded, from fast food, hand-held snacks to full meals and hot and cold beverages. In recent years, the trend has been towards a ‘Market style’ formula, comprising a variety of food choices, some cooked to order in front of the customer.

A major benefit of this type of F&B offer is that individuals, families and other large groups can all enjoy the style of food they want to eat at the price they want to pay.

Moreover, the customer is fully in control of the amount of time spent eating and drinking, as service speed is normally fast and efficient.

Judges will consider the following criteria.

Variety and Diversity: Evaluate the range and diversity of food options available within the airport’s food hall. Consider the variety of cuisines, flavours and dining concepts represented.
Freshness and Quality: Assess the freshness and quality of the food served within the food hall. Consider the use of fresh ingredients, sourcing practices, and adherence to food safety and hygiene standards.
Efficiency and Speed: Evaluate the efficiency and speed of service within the food hall. Consider the processes, layout and staffing that contribute to quick and seamless dining experiences.
Fair Value: Assess the value for money provided by the food hall. Consider the pricing in relation to the quality and portion sizes of the dishes.
Customer Satisfaction: Consider customer satisfaction levels within the food hall. Evaluate customer feedback, reviews and ratings.
Market-Style Experience: Assess the food hall’s ability to create a vibrant and market-style experience. Consider the ambience, layout and interaction between customers and food vendors.
Family-Friendly Environment: Evaluate the food hall’s suitability for families and large groups. Consider the availability of options catering to different age groups, child-friendly menus and seating arrangements that accommodate larger parties.
Exceptional Food and Service: Assess the overall level of food and service excellence within the food hall. Consider the quality and presentation of dishes, as well as the attentiveness, friendliness and professionalism of the staff.

Healthy eating and wellbeing are no longer just trends – they are mainstays of any good F&B offer of vital importance to travellers. Making healthy food choices allows customers to enjoy the airport dining experience, free from concern about the food preparation or in the knowledge that their diet is not affecting animal welfare.

Foodies on the move are voting with their wallets, mind and spirit when it comes to seeking a healthy alternative to fast or fried food, recognising that the right foods are not only good for their physical state but also their mental health.

Considerations such as sustainability, veganism and plant-based diets have become increasingly sought after, and airports are responding to this demand with healthy food concessions within the F&B mix. Judges will consider the following criteria.

Nutritional Value: Evaluate the nutritional value of the food & beverage offerings within the airport’s health-centred offer. Consider factors such as calorie content, portion sizes, nutrient composition and the use of wholesome ingredients.
Variety and Options: Assess the variety and range of healthy options available within the health-centred offer. Consider the diversity of cuisines, flavours and dietary preferences catered to, including vegetarian, vegan, gluten-free and other special dietary needs.
Sustainable Sourcing: Evaluate the commitment to sustainable sourcing practices within the health-centred offer. Consider the use of organic, locally sourced and seasonal ingredients whenever possible.
Vegan and Plant-Based Options: Assess the availability and quality of vegan and plant-based options within the health-centred offer. Consider the creativity, taste and variety of plant-based dishes, including plant-based proteins, dairy-free alternatives and innovative plant-based substitutes.
Allergen-Friendly Approach: Evaluate the attention given to allergen-friendly options within the health-centred offer. Consider how well the outlets address common allergens, such as gluten, nuts and dairy, and provide clear labelling and information about potential allergens in their dishes.
Mindful Eating Experience: Assess the overall dining experience within the health-centred offer, focusing on its contribution to customers’ mental wellbeing. Consider factors such as ambience, seating comfort and stress-free environments that promote relaxation and mindfulness.
Customer Education and Engagement: Evaluate the outlets’ efforts to educate and engage customers in making healthy food choices. Consider the availability of nutritional information, cooking demonstrations or workshops that promote healthy eating habits.
Positive Customer Feedback: Consider customer feedback and satisfaction ratings for the health-centred offer. Take into account online reviews, testimonials and customer recommendations.

This award celebrates the venue – or installation within a venue – that creates the most visually captivating and shareable experiences for travellers. In an era where social media plays a critical role in shaping consumer choices, this award recognises establishments and concepts that not only provide exceptional service and quality but also prioritise aesthetic appeal. Whether through stunning design, artistic presentation of food and beverages, or simply a memorably inviting atmosphere, this award seeks to highlight the spaces that inspire guests to capture and share their experiences online.

In a pioneering initiative, FAB will publish the FAB Airport Instagrammable List – our selection of the concepts, establishments and installations that best fit the criteria.

One entry will be judged Airport Instagrammable Location of the Year. Judges will consider the following criteria.

Visual Appeal: Assess the aesthetic quality of the venue’s design and decor, the creativity and artistry of food & beverage presentation, and the overall ambiance that enhances the visual experience.
Shareability: Evaluate the likelihood (and results) of guests capturing and sharing images on social media will be evaluated, including the use of unique or eye-catching elements that encourage engagement and the integration of social media-friendly features like photo spots.

Passengers who frequent airport lounges often prefer the exclusivity, quieter ambience and comforts of the lounge while waiting for their flights.

As such, they also have high expectations for the food & beverage offerings at the lounge. In a post-pandemic world, passengers may also be more conscientious about hygiene and convenience as part of the dining experience in the lounge.

In addition, a variety of food and beverages served, catering to preferences, tastes, dietary needs, freshness, convenience, quality and perhaps even evoking a sense of place, are all considerations for this new award for Airport Lounge F&B Offer of the Year. Judges will consider the following criteria.

Variety and Diversity: Evaluate the variety and diversity of food & beverage offerings within the airport lounge. Consider the range of cuisines, flavours and beverage options available.
Quality and Freshness: Assess the quality and freshness of the food and beverages served in the lounge. Consider the sourcing of ingredients, preparation methods and adherence to food safety and hygiene standards.
Hygiene and Safety Measures: Evaluate the lounge’s hygiene and safety measures in the post-pandemic era. Consider practices such as enhanced cleaning protocols, contactless service options and social-distancing measures.
Convenience and Efficiency: Assess the convenience and efficiency of the food & beverage service within the lounge. Consider factors such as self-service options, ease of ordering and speed of service.
Catering to Dietary Needs: Evaluate the lounge’s ability to cater to different dietary needs and preferences. Consider the availability of vegetarian, vegan, gluten-free and other special dietary options.
Presentation and Ambiance: Evaluate the presentation and ambience of the lounge’s food & beverage offerings. Consider the aesthetics, attention to detail and overall dining atmosphere.
Customer Satisfaction: Consider customer satisfaction levels within the lounge. Evaluate customer feedback, reviews and ratings.

For many travellers, the lounge is a central feature of the airport experience. Whether your airport lounge is operated exclusively for an airline’s business and first-class passengers, members of loyalty programmes, or is open to all travellers, you are eligible for this category.

Does your lounge provide convenient and efficient services, including food & beverage offerings, for passengers with shorter stays? Or do you offer unique, value-added amenities and services for those with longer layovers?

Tell us why your airport lounge stands out in a crowded and competitive field. Judges will consider the following criteria.

Service Excellence: Evaluate the level of service provided by the airport lounge staff. Consider the professionalism, attentiveness and friendliness of the personnel.
Convenience and Efficiency: Assess the convenience and efficiency of the services offered within the airport lounge. Consider factors such as check-in procedures, baggage handling and ease of access.
Value-Added Amenities: Evaluate the presence of additional, value-added amenities and services within the airport lounge. Consider facilities such as spa services, showers, nap rooms, workspaces and entertainment options.
Food & Beverage Offerings: Assess the quality, variety and presentation of the food & beverage offerings within the airport lounge. Consider factors such as freshness, taste, dietary options and availability of both alcoholic and non-alcoholic beverages.
Ambience and Comfort: Evaluate the ambience and comfort of the airport lounge. Consider factors such as seating options, lighting, noise levels and overall atmosphere.
Technological Innovations: Evaluate the presence of technological innovations within the airport lounge. Consider factors such as high-speed internet access, charging stations and interactive displays.
Passenger Satisfaction: Consider passenger satisfaction levels within the airport lounge. Evaluate customer feedback, reviews and ratings.

The award recognises outstanding new lounges that have recently opened in airports around the world. This award celebrates innovative design, exceptional service and a commitment to enhancing the passenger experience. The winning lounge will be one that not only meets the needs of travellers but also sets a new standard in airport hospitality.

This category invites entries from lounges that have opened within the past year. Judges will evaluate the overall concept, execution and impact of the lounge on the travel experience, highlighting those that stand out in a competitive market.

Judges will evaluate submissions based on the following criteria.

Design and Aesthetics: Assess the overall design, decor and ambiance of the lounge. Consider how the layout and furnishings contribute to a welcoming and relaxing environment.
Amenities and Services: Evaluate the range and quality of amenities offered, such as comfortable seating, entertainment options, Wi-Fi access and other facilities that enhance the traveller experience.
Food and Beverage Offerings: Review the quality and variety of food & beverage options available in the lounge. Consider how these offerings cater to diverse tastes and dietary requirements.
Customer Experience: Assess the overall experience for guests, including staff attentiveness, service quality and ease of access to the lounge.
Sustainability Initiatives: Consider any sustainability practices implemented in the lounge, such as eco-friendly materials, waste-reduction strategies and locally sourced products.
Integration with Airport Services: Evaluate how well the lounge integrates with other airport services and facilities, enhancing the overall travel experience.
Feedback and Reception: Review customer feedback and satisfaction ratings since the opening. Consider online reviews, testimonials and any awards or recognition received.

This award, introduced in 2018, recognises the critical role design plays in creating ambience and customer experience.

Does your restaurant have a new and exciting design concept that has wowed customers? Does it capture the allure of travel, pay homage to the magic of flight or neatly reflect the city or country at a particular airport through its design execution?

If your outlet’s design tells a great story about the concept through design innovation, while still accommodating the functionality and safety needs of a restaurant at the airport, we want to hear about it. Judges will consider the following criteria.

Concept and Creativity: Evaluate the concept and creativity behind the restaurant’s design. Consider how the design captures the allure of travel, pays homage to the magic of flight, or reflects the city or country where the airport is located.
Aesthetic Appeal: Assess the aesthetic appeal of the restaurant’s design. Consider factors such as visual elements, colour schemes, lighting and overall atmosphere.
Functional and Practical Design: Evaluate the functionality and practicality of the restaurant’s design. Consider factors such as seating arrangements, traffic flow, accessibility and use of space.
Safety and Compliance: Assess the restaurant’s adherence to safety regulations and compliance standards. Consider factors such as fire safety measures, emergency exits and hygiene practices.
Integration of Storytelling: Evaluate how the restaurant’s design integrates storytelling elements. Consider how the design concept effectively communicates the restaurant’s concept and narrative through visual cues, décor or architectural elements.
Innovation and Uniqueness: Assess the level of innovation and uniqueness demonstrated in the restaurant’s design. Consider the use of innovative materials, architectural features or design techniques.
Integration of Local Culture: Evaluate how the restaurant’s design incorporates elements of the local culture or destination. Consider how the design execution reflects the city or country where the airport is located, showcasing local traditions, art or architectural styles.
Customer Experience: Consider the impact of the restaurant’s design on the overall customer experience. Evaluate customer feedback, reviews and ratings.

Travellers are increasingly seeking to only spend their money on companies whose business strategies include prioritising sustainability and environmental considerations as part of their goods and service offerings.

This award category seeks to recognise the company or operator incorporating sustainability elements and proactively practising environmental stewardship in their food & beverage and/or hospitality offers and initiatives.

Relevant practices may include but not be limited to factors such as sourcing, waste reduction, adoption of circular economies, awareness campaigns, etc. Judges will consider the following criteria.

Sustainability Strategy and Commitment: Evaluate the company or operator’s overall sustainability strategy and commitment. Consider whether sustainability and environmental considerations are integrated into their business strategies, values and operations.
Environmental Stewardship: Assess the company or operator’s efforts in practising environmental stewardship. Consider initiatives and practices that demonstrate a proactive approach to minimising environmental impact and promoting sustainability.
Sustainable Sourcing and Supply Chain: Evaluate the company or operator’s practices related to sustainable sourcing and supply-chain management. Consider initiatives that prioritise sourcing locally, ethically and sustainably produced ingredients and products.
Waste Reduction and Circular Economy: Assess the company or operator’s initiatives to reduce waste and promote a circular economy. Consider efforts to minimise food waste, implement effective recycling and waste-management programmes, and embrace circular practices such as composting and upcycling.
Awareness and Education Campaigns: Evaluate the company or operator’s efforts to raise awareness and educate customers, employees and stakeholders about sustainability and environmental issues. Consider initiatives such as educational campaigns, workshops and training programmes that promote sustainable practices and behaviours.
Collaboration and Partnerships: Assess the company or operator’s collaborations and partnerships related to sustainability and environmental initiatives. Consider efforts to work with external organisations, suppliers and stakeholders to drive collective action and create a positive impact.
Measurable Impact and Results: Evaluate the measurable impact and results of the company or operator’s sustainability initiatives. Consider evidence of progress and achievements in areas such as carbon-footprint reduction, waste-diversion rates, energy and water conservation, and positive social impacts.
Continuous Improvement and Innovation: Assess the company or operator’s commitment to continuous improvement and innovation in sustainability practices. Consider efforts to explore and adopt new technologies, strategies and best practices.

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